Archive for the ‘Singapore Airways’ Category

• Net Promoter? Social Media Popular in the Sixth Annual Satmetrix? Net Promoter Conference

  Date: 2012.05.12 | Category: Singapore Airways | Response: 0

  San Mateo, CA (PRWEB) 9. February 2012

  sixth annual Satmetrix? Net Promoter? Conference in San Francisco, concluded last Friday, after an impressive two-day program, including the next wave of customer experience best practices and social integration of the media. More than 450 business leaders from 19 countries participated in this year’s conference, which includes more than 30 sessions led by industry leaders and companies that are successfully using Net Promoter, to increase customer loyalty and business performance.

  Satmetrix CEO Richard Owen kicked off the conference by discussing the state of Net Promoter in the social era. Owen noted that social media has become one of the most important channels to get an idea about customer service, leading to new applications Net Promoter with social media. His colleague, Dr. Laura Brooks presented SparkScore Satmetrix Net Promoter methodology used for unstructured online comments, opinions and reviews of major new advance in the Network Approach Promoter. Through the integration of social media Net Promoter score (NPS?) Study customer feedback, companies will have a 360-degree view of customer experience that will further empower them to increase brand loyalty, reduce churn and generate promoters.

  The next day, Fred Reichheld, Bain Fellow and co-developer of Net Promoter, stressed the importance of employee loyalty and a growing trend for companies to use the NPS with employee feedback. Reichheld stressed the importance of recruiting connections to attract clients: companies need to improve their experience of the staff that they inspired and the right to deliver exceptional customer service. He noted a number of leading brands, including Rackspace, Apple and JetBlue Airways, has successfully incorporated into the overall plant employee loyalty and a system of Net Promoter.

  other keynote speakers at the conference included:
  
  

  
  ? Tom Feeney, president and CEO of Safelite Autoglass, said his company is differentiated in the sector of auto repair staff on placement of the first and encouraging them to go above and beyond the call of duty to please customers, resulting in a 75 percent revenue growth in 2007.
  ? Stephanie Comfort, executive vice president of corporate strategy and development, CenturyLink, discussed how a business uses the customer experience as the focal point for the overall brand and culture, as well as the role of the NPS, as is the degree of progress of firms.
  ? Rob Marks, a partner at Bain & Company, said the new Bain & Company’s analysis, reference NPS and growth in many sectors and regions, as well as best practices for understanding the dynamics of organic growth in the industry.
  ? Wayne Peacock, executive vice president of member experience, USAA, USAA provides a general comfort and intimacy in virtual settings (eg, Internet, mobile phones and social networks) to provide convenience to clients on all channels, operating companies best-in-class performance nuclear power plants.
  ? Mark Grindeland, senior vice president and chief marketing officer, TeleTech, spoke about the development of customer segmentation and the importance of social media influence as a key factor in understanding the customer value.
  ? Lanham Napier, CEO of Rackspace, ended the conference by sharing his approach to the fanatical support, NPS as the main criterion of greatness from the courtroom in front of team members, who serve customers every day.

  For more information on all sessions of the San Francisco conference are available on the blogs http://www.netpromoter.com. Visitors can also download the presentations from the territory of the examples as a registered member.

  next Satmetrix Net Promoter Conference will be held in London on 14-15 June. Satmetrix and Net Promoter will submit its associated certification course during the spring, with the future training courses in London, March 13-15, New York, 17-19 April, Singapore, 16-18 May. Jump http://www.netpromoter.com/training ~ V for more information.
  
  On the Net Promoter

  
  Net Promoter

  this customer loyalty metric and discipline for using customer feedback in order to have earnings growth in the business. Development of Satmetrix, Bain & Company and Fred Reichheld, the concept was first popularized by the book Reichhelds main question, and further study of Richard Owen and Doctor Laura Brooks in response to the main question that takes an in-depth look at how leading companies are using Net Promoter business management to improve range of clients. Net Promoter has been supported by leading companies worldwide as the standard for evaluating and improving customer loyalty.

  http://www.netpromoter.com

  
  About Satmetrix

  
  Satmetrix is ​​the leading provider of customer experience cloud software to businesses worldwide. As a developer of Net Promoter? methodology and its applications, provide support for the process to help companies reduce customer churn, to mobilize loyal promoters, to create more powerful ideas and drive through an obsession with customer accounts. With experience of more than 700 completed projects in 40 languages, Satmetrix has the knowledge to accelerate the success of customer service efforts using Net Promoter. Satmetrix is ​​headquartered in San Mateo, Calif., with offices in London, New York, Paris and India.

  http://www.satmetrix.com

  
  Net Promoter

  , Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc, Bain & Company, Inc, and Fred Reichheld. Satmetrix, Satmetrix logo, Satmetrix SparkScore are trademarks of Satmetrix Systems, Inc

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  clear = “all”

• TR 2962 – Singapore Strait

  Date: 2012.05.07 | Category: Singapore Airways | Response: 0

  some cool images of Singapore airways

  TR 2962 – Singapore Strait
  manufacturer
  
  images, Xin Li 88
  Tiger Airways flight TR 2962 Pulau Batam on the right. route Changi International Airport Budget Terminal in Hong Kong International Airport

  TG 0413 – Singapore
  manufacturer
  
  images, Xin Li 88
  Thai AvialiniiTG 0413Bangkok in Singapore the4moose.blogspot.com/2011 / 08/tg-0413-Bangkok-na-Singapo …

  Tiger Airways @ Singapore Budget Terminal
  manufacturer
  
  images, Xin Li 88